Shipping & Returns Policy

Shipping Information.

 

We ship worldwide and aim to have your item with you as soon as possible. As each product is hand designed and embellished, and created on a demand only basis, time is needed in order to create a beautiful product for you to love and cherish for the years to come.

Please refer to the item purchase page to find out more about dispatch times for each specific product. The techniques used in Leigh Elizabeth products require a lot of attention to detail and patience to create, your itemwill be delivered to you shortly after you have received your dispatch email.

Delivery & Dispatch

Please note:

Customs and import charges may apply to counties out with the EU, these charges are subject to the discretion of each country. It is the responsibility of the customer to pay any fees that may apply and are unfortunately beyond the control of Leigh Elizabeth.

Estimated dispatch times:

As all items are made to order, please allow enough time for your chosen item to be created and delivered.

Lead times vary on each product, so please see individual product listings for a more detailed idea of how long it will take for your item to arrive, alternatively, you can use the information below as a rough guide if you are unsure:

Printed T-shirts: Please allow 1-3 working days for the dispatch of your item, however we aim to dispatch them within one day of your order.

Embellished Garments: Please allow approx. 5-7 working days for the dispatch of your item

Earrings: Please allow approx. 1-3 working daysfor the dispatch of your item

Scarves: Please allow approx. 2 weeks for the printing and dispatch of your item

Other accessories: Please allow approx. 1 week for the dispatch of your item

Bespoke items: e.g. custom requests - please allow up to 3 weeks for the making and dispatch of your items.

Additional Info

All products at Leigh Elizabeth are handmade with precision and care, and therefore take a lot of patience and time to create. Refunds will be issued only on faulty goods/ goods which are found not be of expected quality. In case you find that your handmade item doesn’t suit you, doesn't fit, or if you change your mind, please contact hello@leigh-elizabeth.com to arrange an exchange for something new.

As commissioned products are specific to you and your personal wishes and cannot be resold online, these products will be treated as non-refundable except for faulty goods.  Exchanges in this case are also void.

In the case where you believe your purchase to be faulty or not of expected quality, you will be liable to pay return postage fees. If it is deemed to be the fault of Leigh Elizabeth a full refund for both the delivery and the item will be issued.

Sale and sample products cannot be refunded unless faulty.